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CRM Business Analyst - Business Development Department
Deloitte CIS | Russia, Moscow

The Deloitte CIS Moscow office is currently looking for a CRM Business Analyst to work in Business Development Department.

A CRM Business Analyst will be part of the project team during the implementation of new integrated CRM solution.


The role will involve:

  • Definition of the business requirements for the new CRM solution, interviewing professional staff, analysis of existing business processes.

  • Data analysis and preparation for migration

  • Collaboration with internal departments on the analysis of existing business applications to determine  integration requirements

  • Proactive communication and collaboration with external vendors and internal customers

  • Keeping project documentation updated, preparation of user guides and training materials


To be consider you should possess:

  • Higher education - IT
  • Experience in business analysis, in ERP & CRM systems implementation preferable
  • Excellent communication skills in Russian and English
  • Advanced computer skills, MS Project, MS Office, SQL knowledge preferable
  • Microsoft Dynamics CRM certificate will be an advantage