CRM Business Analyst - Business Development Department

The Deloitte CIS Moscow office is currently looking for a CRM Business Analyst to work in Business Development Department. A CRM Business Analyst will be part of the project team during the implementation of new integrated CRM solution.


The role will involve: Definition of the business requirements for the new CRM solution, interviewing professional staff, analysis of existing business processes. Data analysis and preparation for migration Collaboration with internal departments on the analysis of existing business applications to determine integration requirements Proactive communication and collaboration with external vendors and internal customers Keeping project documentation updated, preparation of user guides and training materials To be consider you should possess: Higher education - IT Experience in business analysis, in ERP & CRM systems implementation preferable Excellent communication skills in Russian and English Advanced computer skills, MS Project, MS Office, SQL knowledge preferable Microsoft Dynamics CRM certificate will be an advantage