Customer Support Executive

YOU AND YOUR TEAM: Join a team of 30 colleagues located in Gdynia and directly support customers from the financial industry speaking English, Polish and Russian. You will be responsible for resolving customer queries in close cooperation with teams globally. ABOUT OUR GLOBAL COMPANY Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization. WHY IS THIS JOB IMPORTANT? You will be the first point of contact for customers, shaping their experience in terms of product functionality and financial data and becoming advocate of their needs. SOME OF DAILY TASKS YOU WILL PERFORM: Offer expert advice on Thomson Reuters applications over phone and e-mail Respond to and resolve data and functionality queries Update customers on case progress in a timely manner Continuously improve your product and market knowledge WHAT DO YOU NEED TO BRING? Fluent English, Polish and Russian Strong client communication skills Logical and analytical skills Eagerness to learn and develop YOU WILL BE EVEN MORE COMPETITIVE IF: Interest in financial markets Customer service experience MS Excel knowledge LocationsPoland-Gdynia-Gdynia-POL-Gdynia-Baltic Business Ctr